Privacy policy

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OVERVIEW
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Visionary Builds LLC ("we," "us" or "our") provides small drywall repair and taping services in Southern California. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, fill out our quote request form, use our call scheduler, call or text us, or otherwise work with us (together, the "Services").

Our website is hosted by Shopify. This Privacy Policy works together with our Terms of Service. If there is a conflict between the two about how we handle personal information, this Privacy Policy controls.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Short version:
- We collect the information you give us so we can call you back, give you a quote and do the job.
- We do not sell your personal information.
- We do not share your phone number or text message consent with anyone for their own marketing.
- You can ask us to see, correct or delete your information at any time.

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1. INFORMATION WE COLLECT
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"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect:

(a) Contact details. Your name, phone number, email address and city.

(b) Job details. The type of work you need, your description of the job, the property address, and the day and time you pick for us to call you.

(c) Photos and property information. Photos or videos you send us of the damage or work area, and notes about the condition of your property that we take while giving a quote or doing the work.

(d) Communications. The content of your calls, texts, emails and form messages with us, and records of when they happened.

(e) Agreement records. A record that you agreed to our Terms of Service and this Privacy Policy when you submitted a form, including the date and time.

(f) Payment information. If you pay us, details such as the amount, date and payment method. Card and bank details are handled by our payment provider (for example, Square, PayPal, Zelle or your bank). We do not store full card numbers.

(g) Device and usage information. When you visit the website, Shopify and our website tools may automatically collect information such as your IP address, browser type, device type, pages viewed, the site that sent you to us, and how you use the website. This is collected using cookies and similar technologies.

We do not ask for and do not want sensitive information such as Social Security numbers, health information or government ID numbers. Please do not send it to us.

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2. WHERE WE GET YOUR INFORMATION
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We collect personal information:

(a) Directly from you, when you fill out a form, pick a call time, call, text, email or meet with us.
(b) Automatically, through the website and its cookies and similar technologies.
(c) From service providers that help us run the website, scheduler, email, phone and payments.
(d) From others, such as a property manager, landlord or family member who contacts us about a job at your property, or a review site where you leave a review.

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3. HOW WE USE YOUR INFORMATION
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We use personal information to:

(a) Respond to you. Call you at the time you picked, answer your questions and follow up on your request.
(b) Give quotes and do the work. Prepare estimates, schedule jobs, perform the work and send invoices.
(c) Communicate about your job. Send service-related calls, texts and emails, such as confirmations, reminders and updates.
(d) Keep records. Keep records of quotes, jobs, payments, communications and agreements for business, tax and legal purposes.
(e) Run and improve the website. Keep the website working, secure and easy to use, and understand how visitors use it.
(f) Prevent fraud and misuse. Block spam and protect our business, our customers and the website.
(g) Follow the law. Comply with laws and legal requests, enforce our Terms of Service, and handle disputes or claims.

If you give us permission, we may also use photos of our work at your property (never showing personal items, faces or your address) as examples on our website or social media. You can say no or change your mind at any time.

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4. TEXT MESSAGES AND CALLS
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When you give us your phone number through our website, you agree that we may call or text you about your request and your job. These messages are service-related, not marketing.

- Message frequency varies based on your request.
- Message and data rates may apply.
- Reply STOP to stop receiving text messages. Reply HELP for help, or call us at (840) 212-6335.
- Agreeing to receive texts is not required to use our services. You can call us instead.

We do not sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes. Text messaging information is shared only with service providers that help us send messages (such as our phone carrier), and only to provide the service.

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5. HOW WE SHARE YOUR INFORMATION
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We do not sell your personal information. We share it only as described below.

(a) Service providers. We use trusted companies to help run our business, and they may handle personal information for us. These include:
- Shopify, which hosts our website and processes contact form submissions;
- Google, which provides our email and the spreadsheet that stores call times booked through our scheduler (your name, phone, email, city and chosen time);
- Phone and text message carriers;
- Payment providers, such as Square, PayPal, Zelle or your bank; and
- Website analytics and security tools provided through Shopify.
These providers may only use your information to provide services to us.

(b) People you direct us to. For example, if you ask us to send a quote to your landlord, property manager or insurance company.

(c) Legal reasons. When we believe it is required by law, subpoena, court order or other legal process, or needed to protect the rights, property or safety of our business, our customers or others.

(d) Business changes. If our business is sold, merged or reorganized, personal information may be transferred to the new owner, who must honor this Privacy Policy.

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6. RELATIONSHIP WITH SHOPIFY
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Our website is hosted by Shopify, which collects and processes personal information about your access to and use of the website in order to provide and improve it. Information you submit through the website is transmitted to and shared with Shopify, and may be stored or processed in countries other than where you live.

Shopify may also use certain information about your interactions with our website, along with information from other merchants and from Shopify, to provide enhanced features. In those cases, Shopify is responsible for that processing, including responding to your requests to exercise your rights. To learn more about how Shopify uses personal information and your rights, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/customers or the Shopify Privacy Portal at https://privacy.shopify.com/en.

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7. COOKIES, ADVERTISING AND OPT-OUT SIGNALS
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Our website uses cookies and similar technologies to make the website work, remember your preferences, keep it secure and understand how it is used. You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

Shopify may use information about your activity on our website to support advertising on other websites. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising. You can opt out using the privacy choices link on our website or through the Shopify Privacy Portal at https://privacy.shopify.com/en.

Global Privacy Control. If you visit our website with the Global Privacy Control (GPC) signal turned on, we will treat it as a request to opt out of sale and sharing for that browser and device, where required by law. To learn more, visit https://globalprivacycontrol.org.

Do Not Track. Other than Global Privacy Control, our website does not currently respond to "Do Not Track" browser signals.

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8. HOW LONG WE KEEP YOUR INFORMATION
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We keep personal information only as long as we need it for the purposes in this Privacy Policy. In general:

- Quote requests and call bookings that do not turn into a job are kept for up to 2 years, then deleted.
- Records of jobs, invoices, payments and agreements are kept for up to 7 years for tax, warranty and legal purposes.
- Website usage information is kept as set by Shopify and its tools.

We may keep information longer if the law requires it or if it is needed to resolve a dispute.

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9. HOW WE PROTECT YOUR INFORMATION
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We use reasonable safeguards to protect personal information, such as password-protected accounts and trusted service providers. However, no website, email or storage system is completely secure, and information sent over the internet may not be secure while in transit. Please do not send sensitive information like card numbers by email, text or our contact form.

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10. YOUR RIGHTS AND CHOICES
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You can contact us at any time to:

(a) Access. Ask what personal information we have about you.
(b) Correct. Ask us to fix information that is wrong.
(c) Delete. Ask us to delete your information. We may need to keep some records for legal, tax or warranty reasons, and we will tell you if so.
(d) Copy. Ask for a copy of your information.
(e) Stop texts or calls. Reply STOP to any text, or tell us you no longer want to be contacted.
(f) Opt out of sale or sharing. See Section 7.

Depending on where you live, including California, you may have additional rights under state privacy laws. We will not treat you differently for using any of your privacy rights.

To make a request, email visionaryllc00@gmail.com or call (840) 212-6335. We may need to confirm your identity before completing your request. You may use an authorized agent to make a request for you, but we may ask for proof that they are authorized and ask you to confirm your identity directly. We will respond within the time required by law, and in any case as soon as we reasonably can.

California "Shine the Light." We do not share personal information with third parties for their own direct marketing purposes.

If you disagree with how we handled your request, you can reply to our response to appeal, and we will review it again.

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11. CHILDREN
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Our Services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, please contact us and we will delete it. We do not sell or share the personal information of anyone under 16.

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12. THIRD-PARTY WEBSITES
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Our website may link to other websites, such as Yelp, Google or the California Contractors State License Board. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing information with them. Anything you post publicly, such as a review, may be seen by others.

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13. WHERE YOUR INFORMATION IS PROCESSED
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We are located in the United States and serve customers in Southern California. Our service providers, including Shopify and Google, may store or process information in the United States or other countries.

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14. CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the "Last updated" date at the top. If we make important changes, we will provide notice as required by law.

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15. CONTACT US
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If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Visionary Builds LLC
Email: visionaryllc00@gmail.com
Phone: (840) 212-6335
Hours: 10am to 4pm, 7 days a week. Closed holidays.