Terms of service

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OVERVIEW
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Welcome to the website of Visionary Builds LLC. The terms "we," "us" and "our" refer to Visionary Builds LLC. The terms "you" and "your" refer to anyone who visits or uses this website.

Visionary Builds LLC provides small drywall repair and taping services for homes in Southern California. This website, including all information, content, features, forms, scheduling tools and services offered through it (the "Website"), is provided to help you learn about our work and request a quote. The Website is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited, depending on where Visionary Builds LLC is located.

These Terms of Service, together with our Privacy Policy and any other policies referenced here (the "Terms"), describe your rights and responsibilities when you use the Website. Please read them carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting or using the Website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Website. These Terms do not limit any rights you have under consumer protection laws or any other rights that cannot be waived by law.

IMPORTANT: These Terms govern your use of this Website only. They are not a contract for construction work. Any work we perform will be covered by a separate written agreement between you and Visionary Builds LLC (a "Service Agreement"). If anything on this Website conflicts with your Service Agreement, the Service Agreement controls.

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1. ELIGIBILITY AND USE OF THE WEBSITE
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By using the Website, you represent that you are at least the age of majority in your state of residence. You agree that any information you give us, including through our contact form or scheduling tool, is accurate, current and complete, and that you have the right to share it.

You agree to use the Website only for lawful purposes and only to learn about our services or to request a quote, consultation or call for a property you own, manage or are authorized to act for.

Agreement by submitting a form. By submitting a quote request, contact form or scheduling request on the Website, you confirm that you have read and agree to these Terms and our Privacy Policy, and that you consent to be contacted as described in Section 10. If you do not agree, do not submit the form. Please call us instead.

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2. OUR SERVICES
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2.1 Scope. Visionary Builds LLC provides small drywall repair, patching, taping and finishing jobs. Every job must be under $1,000 total for labor, materials and all other items, and must not require a building permit (see Section 7). We do not provide painting, electrical, plumbing, HVAC, roofing, framing or structural work, mold testing or remediation, asbestos or lead testing or abatement, or water extraction and drying services. If your project needs any of these, you are responsible for hiring properly licensed professionals.

2.2 Service area. We serve the San Gabriel Valley, Orange County and Long Beach areas. We may accept or decline any project at our discretion, including based on location, size, schedule or scope. We will decline any project that would cost $1,000 or more in total or that requires a permit.

2.3 Website descriptions. Service descriptions on the Website are general information only. They are not an offer, promise or guarantee of any specific result, price or timeline.

2.4 Photos and images. Some photos on the Website may be representative or illustrative images and may not show our actual completed projects. Project photos are examples only. Your results will depend on the conditions of your property, materials and scope of work.

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3. QUOTES AND ESTIMATES
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3.1 Requests are not contracts. Submitting a form, choosing a call time or speaking with us does not create a contract and does not obligate either of us to move forward.

3.2 Estimates. Any quote or estimate we give, whether by phone, text, email or in person, is based on the information available to us and the conditions we can see at the time. Estimates are valid for 30 days unless stated otherwise, and are not binding until included in a signed Service Agreement.

3.3 Hidden conditions. Drywall repair can uncover conditions that could not be seen before work began, such as water damage, rot, mold, pests, damaged framing, outdated wiring or plumbing, or materials that may contain asbestos or lead. If we discover hidden or unexpected conditions, the price, scope and schedule may change. We will tell you before doing any additional work. If the added work would bring the total job to $1,000 or more, or would require a permit, we cannot do it (see Section 7).

3.4 Pricing. Prices may change without notice until a Service Agreement is signed.

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4. SCHEDULING AND CALL REQUESTS
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4.1 Call times. Our online scheduler lets you choose a preferred time for us to contact you. Choosing a time is a request, not a guaranteed appointment. We will make a reasonable effort to call at the time you selected, but we may need to call earlier or later or reschedule.

4.2 Hours. Our posted business hours are 10am to 4pm, 7 days a week. We are closed on holidays. Hours may change without notice.

4.3 Job scheduling. Start dates and completion dates for any project are set in your Service Agreement. They are estimates and may change due to weather, material availability, inspections, other trades, hidden conditions, changes you request, or other events outside our control.

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5. PROPERTY CONDITIONS AND CUSTOMER RESPONSIBILITIES
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Unless your Service Agreement says otherwise, you agree to:

(a) Give us safe and reasonable access to the work area, including parking, water and electricity.
(b) Remove or protect furniture, valuables, artwork, electronics and personal items in and near the work area.
(c) Fix the source of any leak or water problem before we repair water-damaged drywall. We are not responsible for damage caused by a leak or moisture problem that has not been fixed.
(d) Tell us about any known hazards, including known or suspected asbestos, lead paint, mold, pests or structural problems.
(e) Get any approvals required by your homeowners association, landlord or property manager.
(f) Keep children and pets away from the work area.

Hazardous materials. Homes built before 1980 may contain asbestos in drywall joint compound, texture or other materials, and homes built before 1978 may contain lead-based paint. We do not test for or remove hazardous materials unless your Service Agreement says we will. If we suspect hazardous materials, we may stop work until the property owner has the area tested and, if needed, abated by a qualified professional.

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6. NATURE OF DRYWALL WORK
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You understand that drywall work has natural limits, including:

(a) Dust. Cutting and sanding drywall creates fine dust. We take reasonable steps to contain and clean up dust, but some dust may travel beyond the work area, including into HVAC systems.
(b) Matching. Repairs and patches may not perfectly match existing walls, ceilings, textures or finishes, especially on older surfaces. Final appearance can also change once paint is applied.
(c) Normal movement. Hairline cracks, nail or screw pops, and seam lines can appear over time due to normal settling, temperature and humidity changes, or movement of the structure. These are not necessarily defects in workmanship.
(d) Drying time. Joint compound needs time to dry. Humidity and temperature affect drying time and the schedule.

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7. LICENSING AND JOB LIMITS
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7.1 Not a licensed contractor. Visionary Builds LLC is not licensed by the California Contractors State License Board (CSLB). Under California law, a person who is not licensed may only perform jobs where the total price for labor, materials and all other items is less than $1,000, and where no building permit is required.

7.2 Job limits. Because of this, we only accept jobs that meet those limits. We do not split a larger project into smaller jobs or contracts to stay under the limit. If your project would cost $1,000 or more, requires a permit, or grows beyond these limits once work begins, we will stop and you will need to hire a licensed contractor to complete it. You will only be responsible for work already performed up to that point.

7.3 Finding a licensed contractor. You can find licensed contractors and check any California contractor license at www.cslb.ca.gov.

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8. PAYMENTS
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8.1 Payment terms. Payment terms for any job will be stated in your Service Agreement or written estimate and will comply with California law.

8.2 Online payments. If we accept payments online, you agree to give accurate payment information and you authorize us and our payment processors to charge the payment method you provide for the amounts you approve. You represent that you are authorized to use that payment method.

8.3 Taxes and fees. Unless stated otherwise, prices do not include applicable taxes, permit fees or third-party charges.

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9. WARRANTIES ON WORK
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Any warranty on our workmanship will be stated in writing in your Service Agreement. No warranty is created by anything on this Website. Warranties do not cover damage caused by leaks, moisture, structural movement, settling, accidents, misuse, alterations by others, acts of nature, or failure to maintain the property. Manufacturer warranties on materials, if any, are provided by the manufacturer and not by us. This section does not limit any warranty rights you have under California law.

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10. COMMUNICATIONS AND CONSENT TO CONTACT
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By submitting your phone number or email through the Website, you agree that Visionary Builds LLC may contact you by phone call, text message or email about your request, your quote, scheduling and your project. These messages are related to your request and are not marketing. Message and data rates may apply. You can ask us to stop texting you at any time by replying STOP or by telling us directly. Consent to be contacted is not required to receive our services. You can call us instead.

You also agree that we may send you service-related notices electronically.

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11. REVIEWS AND FEEDBACK
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If you send us a review, testimonial, photo, idea or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, edit for length or clarity, publish and display that Feedback, including on the Website and in our marketing, with your first name and last initial and city unless you ask us not to. You represent that your Feedback is honest, is your own, and does not violate anyone's rights. Reviews shown on the Website reflect the opinions of individual customers. Your experience may differ.

We are not required to keep Feedback confidential, pay for it or respond to it. We may remove any Feedback at our discretion.

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12. INTELLECTUAL PROPERTY
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All content on the Website, including text, photos, graphics, logos and design, is owned by Visionary Builds LLC or its licensors and is protected by copyright, trademark and other laws. You may view the Website for your personal, non-commercial use. You may not copy, reproduce, distribute, modify or reuse any content from the Website without our written permission. The Visionary Builds name, logo and slogan "Bring your vision to life" are trademarks of Visionary Builds LLC. Shopify's name and marks belong to Shopify.

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13. THIRD-PARTY LINKS AND TOOLS
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The Website may link to or include tools from third parties, such as review sites, maps, scheduling or payment tools. We do not control and are not responsible for third-party websites, tools, content or practices. Your use of them is at your own risk and subject to their terms.

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14. RELATIONSHIP WITH SHOPIFY
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The Website is hosted by Shopify. When you use the Website, your device communicates with Shopify's systems. Any services you buy or agree to are provided directly by Visionary Builds LLC. Shopify is not responsible for any part of our services or any agreement between you and Visionary Builds LLC, and you release Shopify and its affiliates from all claims related to those services and agreements.

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15. PRIVACY
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Our Privacy Policy explains how we collect, use and share personal information, including information you submit through our contact form and scheduler. Because the Website is hosted by Shopify, Shopify also collects and processes certain information about your use of the Website. Please review our Privacy Policy and Shopify's privacy policy for details.

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16. PROHIBITED USES
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You may not use the Website to:
(a) break any law or regulation;
(b) submit false, misleading or fraudulent information, or request quotes for property you are not authorized to act for;
(c) send spam, advertising or unsolicited messages through our forms;
(d) harass, threaten or abuse our employees or anyone else;
(e) upload viruses or harmful code, or interfere with the Website's operation or security;
(f) copy, scrape or collect content or information from the Website using robots, scrapers, automated tools or AI agents without our written permission; or
(g) impersonate any person or business.

We may block access to the Website or our forms, or decline to provide services, if we believe these Terms have been violated.

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17. AUTOMATED AGENTS
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Any software or service that acts on behalf of a person without direct supervision (an "Agent") must clearly identify itself in all requests by including "Agent/[agent name]" in its user agent string, must not hide that it is automated, must not complete or bypass CAPTCHAs or similar measures, must answer truthfully if asked whether it is automated, and must not get around any measure we use to limit automated access. We may limit or block Agents at any time.

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18. DISCLAIMER OF WARRANTIES
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Information on the Website is provided for general information only. It is not professional, engineering, legal or safety advice. We try to keep the Website accurate, but we do not guarantee that it is complete, current or error free. Any reliance you place on Website information is at your own risk.

EXCEPT AS EXPRESSLY STATED IN A SIGNED SERVICE AGREEMENT, THE WEBSITE AND ALL CONTENT ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE OR ERROR FREE, OR THAT ANY MESSAGE OR FORM SUBMISSION WILL BE RECEIVED. IF YOUR MATTER IS URGENT, PLEASE CALL US. SOME JURISDICTIONS DO NOT ALLOW THESE DISCLAIMERS, SO THEY MAY NOT FULLY APPLY TO YOU.

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19. LIMITATION OF LIABILITY
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TO THE FULLEST EXTENT PERMITTED BY LAW, VISIONARY BUILDS LLC AND ITS OWNERS, MEMBERS, EMPLOYEES, CONTRACTORS AND AGENTS, AND SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA OR LOSS OF USE, ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE, ANY CONTENT ON IT, OR ANY ERROR, DELAY OR FAILURE IN A FORM SUBMISSION OR SCHEDULING REQUEST, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE WEBSITE ITSELF WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). LIABILITY FOR CONSTRUCTION WORK WE PERFORM IS GOVERNED BY YOUR SERVICE AGREEMENT AND APPLICABLE LAW, NOT THIS SECTION.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

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20. INDEMNIFICATION
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You agree to indemnify, defend and hold harmless Visionary Builds LLC, Shopify, and their owners, members, employees, contractors and agents from any claims, losses, damages, liabilities and costs, including reasonable attorneys' fees, arising from (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) false or inaccurate information you provide through the Website.

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21. EVENTS OUTSIDE OUR CONTROL
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We are not responsible for any delay or failure to perform caused by events outside our reasonable control, including weather, natural disasters, fire, flood, earthquake, illness, labor shortages, material shortages or price increases, supplier or shipping delays, government orders, inspection delays, utility or internet outages, cyber incidents, or the acts of other trades or third parties.

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22. DISPUTES AND GOVERNING LAW
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22.1 Informal resolution first. If you have a concern, please contact us first at visionaryllc00@gmail.com or (840) 212-6335. Most concerns can be resolved quickly this way. You agree to give us at least 30 days to try to resolve a dispute informally before starting any formal proceeding, except where the law does not allow this requirement.

22.2 Governing law. These Terms are governed by the laws of the State of California, without regard to conflict of law rules. Any dispute about these Terms or the Website will be brought in the state or federal courts located in the county of Visionary Builds LLC's principal place of business in California, unless the law requires otherwise. Disputes about construction work are governed by the dispute terms in your Service Agreement.

22.3 Time limit. To the extent permitted by law, any claim arising from your use of the Website must be brought within one year after the claim arises.

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23. TERMINATION
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We may suspend or end your access to the Website at any time, without notice. Sections that by their nature should continue after termination will continue, including Intellectual Property, Reviews and Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Disputes and Governing Law.

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24. GENERAL
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Severability. If any part of these Terms is found unenforceable, it will be enforced to the fullest extent allowed, and the rest of the Terms will stay in effect.

No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us about your use of the Website. They do not replace any Service Agreement for construction work.

Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours at any time.

Headings. Headings are for convenience only and do not affect the meaning of these Terms.

Translations. If these Terms are translated, the English version controls.

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25. CHANGES TO THESE TERMS
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We may update these Terms at any time by posting the new version on this page and updating the "Last updated" date. Changes take effect when posted unless the law requires otherwise. Your continued use of the Website after changes are posted means you accept them.

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26. CONTACT US
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Visionary Builds LLC
Phone: (840) 212-6335
Email: visionaryllc00@gmail.com
Hours: 10am to 4pm, 7 days a week. Closed holidays.

Visionary Builds LLC is not licensed by the California Contractors State License Board.